Find all hotels by Independent in Catlettsburg, KY

" My arrival was scheduled for a 4 o’clock check-in and they did not have a room ready for me till 545. They had no carts available at first to get my belongings to my room. They had no porters to help me get my things out of my car and onto a cart and I am handicapped, and there was only one handicap spot and I had to push a cart finally onto an elevator by myself to the sixth floor get it off, maneuver it down a narrow hallway and thank God one of the maids saw me struggling and helped me do that they have no porters available. The parking garage was dark and no security available, which may not bother some people, but since I was an older woman traveling alone I did not feel safe in the garage."

"I thought that this would be a nice hotel and in many ways it is. However -the AC was so terribly noisy that I could not sleep, also the pool does not open t'll quite late in the morningso I didn't get to swim . Breakfast was very good"

"Comfortable, friendly staff"

"Nice clean room. Was peaceful without a bunch of noise. I would have enjoyed eggs and meat with breakfast but it didn't change my opinion of the overall stay. Thank you"

"Good"

"This room room was the most disgusting room I have ever stayed in my life there was fecal matter on several parts of the walls. Ironically the location was good in the AC worked great."

"Very outdated and DIRTY. If you want bedbugs and roaches, by all means stay here. Lots of houseless people that also do not deserve to live in those conditions. No elevator just a disgusting stairwell and the walls are paper thin. I could hear everyone as I passed by their rooms and dogs barking. Requested another room and it was worse than the first. Trash behind the bed and dirty sheets. Again, NO ONE deserves to stay in those conditions. Including addicts and houseless that have no choice but to stay here. There was also a pet weight limit on the website but that is not their policy. I was told the opposite when I got there and had paid to keep my larger dog elsewhere for our stay. Very disappointed with our time. Requested a refund and didn’t not stay longer than five minutes. The receptionist was confused and quite frankly, annoyed. 0/10 would not recommend. "

"Very nice hotel with helpful staff."

"We are always a late check in as we leave work on a second shift, then drive 3 hours to visit family. We stay here because it's close to the mall. We always call so they know we're coming. No answer from the front desk person from 10pm to 3am. Called corporate and they said they would get there as soon as possible so my room doesn't get released. Was not at all happy with that. The rest of the stay was good. "