"On getting to our room we found someone was already in there, so had to take some extra time returning to Reception only to find our room had been accidentally given away. This was fairly easily amended, with us being given a different room instead but without a balcony. We could’ve done without spending the time sorting this out especially lugging our bags and children around in the process. However, the staff were very courteous, with one lady especially being extremely helpful and making our...