Search Chalets in Castillon-en-Couserans

"The house is very beautiful and cozy. It has a wonderful rustic charm. The outdoor space is lovely. There is a patio with table and chairs and a small yard. And there is a small balcony on the second floor with a stunning view. The host and property manager were very helpful and quick to respond! A few things to note that weren't explicit in the listing: the towels and linens are not provided in the VRBO price. Our group opted to bring our own towels and linens (sheets and pillow cases) to avoid the extra charge. We also opted to tidy the space ourselves (not a deep clean) to avoid an additional cleaning charge. A stock of fire wood for the wood stove in the living is available for an additional charge as well. Overall, my group and I had an incredible stay! It was a relaxing environment and an accomodating host."

"Perfect! Right on the slopes and close to everything! Good staff!"

"Very convenient for skiing at Barqueira Beret."

"Almost everything about the hotel was excellent; Staff - genuinely friendly. Big shout out to Carlos, the courtesy shuttle driver. Location relative to ski slopes Room Ski lockers The only source of disappointment was the evening meals. Generally the main course(s) offered were adequate, though sometimes on the smaller size. Last night however, the meal arrived cold. This leads me to believe that the meals are pre-prepared and then microwaved for serving which is not what I would expect. Also, the main restaurant does not serve coffee for dinner/after dinner - one is expected to go to the bar and pay for this."

"Hotel is in excellent condition and have great rooms. However, we were not satisfied with the overall service level at the Hotel. First we were not able to get a table in the main restaurant for dinner despite attempting to book several days in advance, this meant we were stuck with the buffet/ala carte option in the other restaurant. From the looks of it, it seems fine, however the taste was just not there at all in any of the dishes. The fish for main courses was way undercooked, and the meats were very cheap cuts and far from tender. In addition the level of service in regards to the ski lockers was undesirable and cost us a lot of time."

"excellent location and perfect for skiing "

"The hotel manager and employees are not doing their jobs. No towels changed in the room even if we left the dirty ones on the floor, the hotel manager or any employee didn't know how the room safe worked, the fridge in the room wasn’t working and was replaced just the last day. Even so re s we, when we complained the hotel manager said it was our fault. All other people at the hotel were paying much less because they didn’t book through Expedia. The hotel manager said that they couldn’t adjust the price and I never receive the bill or receipt but I was charged automatically instead of charging my credit card in front of me at check out. "

"We stayed overnight and were impressed by the cleanliness and comfort of our room. The staff were very friendly and helpful. They spoke Spanish, French and some English so we were able to communicate very well. We had dinner in the restaurant which was very good and once again, the staff were very friendly and helpful. We really enjoyed our stay."

"My "2 bedroom" was on the ground floor, with unreserved parking right outside the living room and main bedroom windows. The curtains don't cover these windows entirely, meaning people getting in and out of their cars get quite the view. Despite multiple climate control panels in the apartment, there is no air conditioning and no fans. This made it unpleasant with the sun blasting through those windows and no way for the room to cool down overnight. The second "bedroom' didn't have a door, and you need to go through it to get to the bathroom. Despite all the warnings about a cleaning fee, there was mud and rocks on the main bed, which was just two very squeaky single bed shoved together. As this is the sort of place that charges you to rent sheets and you have to make the bed yourself, it should have been obvious to the person who placed the folded up sheets on the bed. There also wasn't a lot of cleaning supplies to help avoid that cleaning fee. I also had a few changes to my arrival plans, and I kept the property up to date with those changes, including following their instructions to let them know if I was going to arrive outside of reception hours. I did this and then got a message back that said I had to call, rather than letting them know electronically. So when my plans changed again (due to a cancelled train), I didn't up date them as I was going to arrive during those advertised reception hours. But the reception staff was shocked, as he had received the message..."