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"Air con did not work . Asked multiple times for it to be sorted . No one came . Barely slept due to the heat . Garbage hotel . Offered no refund or anything . Typical lazy responses . AVOID this place "

"Front desk girls are nice "

"A great stay at Al Ponticello while on our Northern Italian trip, chose the hotel because of its location but with limited knowledge of Comacchio. It really is a hidden treasure of a town with history and a fantastic local culture. Before arriving we were messaged by Riccardo to inform us of an event that was happening and that roads were closed. On arrival Riccardo was the most helpful and friendly person to meet. He offered local restaurant recommendations and told us what to look for in the area. The room was very nice and quirky, we were in the eaves of the roof with low ceilings as expected but the central glass shower and round bed were very nice touches. Would definitely recommend this hotel to anyone looking for a stay to remember. Just a note: you do have to pay for parking which we were not aware of."

"Room, floor, BATHROOM, dirty. Covering for drain in shower not attached, I stepped on it and went flying to the floor of the shower. Ruined my visit for friend's wedding. Informed staff, all they said was they would tell maintenance. No concern. Breakfast not great."

"2nd stay here & will always come back again"

"Lovely, welcoming hotel in Lugo. My only complaint is that I did not get the apartment room which I paid for in advance. No explanation, refund or apology given. "

"We weren't allowed to use the pool, hot tub or sauna, priority guven to a wedding reception. Some mosquitoes were aound and Japanese beetles. Breakfast was good. Staff friendly. Villa was nice."

"Good job ."