"Excellent facilities and I especially loved that every staff member went above and beyond to assist us have a great stay. I've stayed at All-inclusive places in Mexico, Turkey, Dubai and expensive resorts in Hawaii before this trip to Aruba, and I have to say that I have never experienced this level of hospitality. For example, as we were getting a cab to the old portion of the Island, the doorman guided us about the exact cost we could expect from the cab and suggested we take a bus...

"I like that the hotel is on the beach. Hospitality at the Tiki Bar however was not up to par. The attentiveness of the staff was not effective to making us feel welcomed abroad. I only mentioned this because the last day we were there we actually were snarled at for requesting to order food and drinks while they were checking their phone. Beach was gorgeous and that’s what it’s all about!"

"Our room was extremely musty and we had to ask for dehumidifiers. There was mold on the ceiling and a big hole in the wall. The pools were filthy. The staff was nice. And the area was great"