"Everything was great"

"This trip could’ve been a lot better! But communication was not there at all. I missed my flight and call the hotel to check me in cause I was coming in the next day instead. Not only when I arrived around 12, the room wasn’t ready! The front desk took my number and told me she will call me once the room is ready! We drove around town until 4pm and never got a text! So I had to go in and ask about the room, then she proceeded to check us in. We almost missed our spa appointment and they still...