"Check in was quick however they did not notify us that our room was ready as they said they would and i made several trips to the front desk to see if it was ready. I did not get a key to my room until 5pm. The property was nice and the rooms were very spacious however we didn't have hot water in our original unit and the unit we moved to had an ant infestation near the kitchen/ living room."

"Great stay!"

"having a locked door in our apartment that was someone else' room was a bit odd. the phone in our apartment did not work even to call the front desk. There was only hot water in the shower, it is hard to bathe a toddler when cold water would only come out in the beginning for only a few seconds. It would then go straight to hot, did not matter how much we tried to adjust it."

"The staff was amazing. Samuel was so helpful at check-in. At the beach, Julio, Noel and Sandra were wonderful. We have stayed at the Phoenix many times and it’s always a fantastic experience"