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The Coal Exchange Hotel

3.5 star property
The Coal Exchange Hotel places visitors steps from Cardiff Bay, where historic charm meets modern convenience in a vibrant Welsh setting

Choose dates to view prices

Travelers at The Coal Exchange Hotel are perfectly positioned to explore Cardiff Bay. The property offers a lively atmosphere, a restaurant for meals, and a bar for evening drinks. Guests appreciate in-room WiFi and assistance from the multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping
The current price is SAR 255
SAR 306 total
includes taxes & fees
31 May - 1 Jun

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About this property

The Coal Exchange Hotel

  • Hotel near Cardiff Bay
  • The Coal Exchange Hotel provides amenities like a bar and a restaurant. Stay connected with free in-room WiFi.
  • Other perks include:
    • Full breakfast (surcharge), express check-out, and luggage storage
    • An elevator, multilingual staff, and a front-desk safe
    • Smoke-free premises, concierge services, and a 24-hour front desk
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 55 individually decorated rooms boast amenities such as late night room service, free WiFi, and safes.
  • Other amenities include:
    • Free toiletries and hair dryers
    • 30-inch LCD TVs with digital channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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The price is SAR 200
SAR 239 total
includes taxes & fees
31 May - 1 Jun
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Coal Exchange Hotel?

As of 20 Jumada I 2026, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on 31 Jumada I 2026 start from SAR 255, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Mermaid Quay and Techniquest are also within 5 minutes. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.4

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 436 out of 811 reviews
Rating 8 - Good. 203 out of 811 reviews
Rating 6 - Okay. 90 out of 811 reviews
Rating 4 - Poor. 50 out of 811 reviews
Rating 2 - Terrible. 32 out of 811 reviews

Reviews

Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Very good stayed many times
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sugnesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sara-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Stayed 1 night in May 2025
Verified

8/10 Good

Rosaleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely and quirky hotel. Spacious rooms and comfortable beds.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating building with a lot of history, comfortable room and bed, good breakfast. Would definitely stay again.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous rooms, convenient location and friendly staff.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant staff ..rooms good and clean ,the spa bath is amazing!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location.

Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Apeksha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel staff, you’re visiting a piece of history.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Lovely comfortable stay. Very convenient for restaurants and theatre.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Stayed 1 night in Jul 2025
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Excellent stay, nice and quiet. Would recommend.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning building in great location
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff food rooms and service
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and welcoming
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff. Rooms nice and big.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay overnight, the room was spacious and well thought out, however for a suite it would have been nice to have a few extras such as bathrobes. The room and bathroom were both clean, and the jacuzzi bath is a lovely bonus. Breakfast in the morning was delicious and offered plenty of choice. Would happily stay again, great hotel for strolling around Cardiff Bay.
Stayed 1 night in May 2025