Find all hotels by NH Hotels in Capiago Intimiano from SAR 489

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"Good experience over all. AC is the only downside but looks like its all over Europe. Breakfast was just fine. Had dinner one night and food was pretty decent. "

"Nice hotel! It is in a great location so we were able to walk everywhere. We had a great room overlooking the lake. Staff was friendly."

"BEAUTIFUL property!! Rooms and bathrooms are spacious and very clean. Modern lobby, friendly & courteous staff. The view on the rooftop is absolutely stunning!! Would definitely recommend this place and would love to visit it again!"

"There are two possible airports in Milan that you could fly into if you were staying at this hotel. From the hotel, one of the airports is about 40 minutes away, while the other, is just about an hour. In the description, they promote that they offer shuttle service to and from the airport. The part they aren’t promoting is the fact that you have to give them 24 hours notice along with your flight number and time of day you will expect to be picked up. They need that information so that they can give you an estimate on how much it will cost you!!! It’s irritating and ridiculous but it’s also one of those Things that could be overlooked had our experience with this hotel Ben even good. Unfortunately, it was just the beginning of a very tiresome and unpleasant week. Every morning we woke up to the sounds of what seemed to be a large scale construction project right outside of our window. We were in room 310 and if I opened the window and stood there, I could hear the workers conversations when they weren’t running using the jackhammer from Hell. It was that close, I’ve included pictures of you don’t believe me. What do you think the Hotel did about it? Take a guess….the answer is nothing. The most frustrating thing about it is that this construction project isn’t small and didn’t just start, it’s been going on for awhile. The hotel knows it’s going on, and they know it’s a problem. I can assure you they are not warning anybody before they spend their money. "

"An absolutely stunning hotel. Staff so friendly and could not do enough to help. Can’t wait to return "

"Beautiful hotel and strategic location- very friendly staff - good breakfast selections. Room was spacious and beautiful with large Terrace overlooking the lake from both sides. Would have preferred to have a coffee machine in the room, but the bar was fast in providing coffee when needed. Highly recommend to friends and family."

"Smiley staff, relaxed glamour, great food & accommodation - waking up looking at Lake Como is delightful"

"Clean hotel, friendly staff"