تقييم موثَّق
4/10 سيّئ
Coenraad
٢ يناير ٢٠٢٠
عناصر نالت الإعجاب: النظافة، وحالة المنشأة ومرافقها، ومستوى الراحة في الغرفة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Don't dare to complain!
On arrival, the room was far smaller than expected and certainly not as per the pictures when selecting the room and, so upon arrival, I rated the check-in (as per Hotels.com email) as fair with my view that it was not what we expected.
The reason for this was that the room was very small, had no suitcase stands to place luggage and effectively required me to place a suitcase in front of the door when closed. Not ideal from a fire safety point of view.
We met the housekeeper the next morning and she offered some nice banana loaf and coffee and we complimented her with how clean our rooms were.
On the first night, the water in the shower was lukewarm and the following morning we had no hot water. The information in the room only listed a cellphone number which I tried to call at 6:40 but got a voice message requesting me to send an SMS. Which I did and only after 2 hours did I get a response. By then I boiled water in the kettle and made a plan for us to wash.
The next morning we met the owner, Sabine, and she attacked my wife and me for rating the room "not what we expected". We got in an argument about us not discussing this with them but they were nowhere to be seen. We were actually thinking of checking out due to the very aggressive attitude but as we already paid for one more night decided to stay, but we declined coffee and banana bread that morning!
Even though the place was very clean and the housekeeper was super friendly, Sabine ruined our stay.
أقام 3 ليالٍ في شهر ديسمبر عام 2019