2/10 Terrible
Mandy G.
25 Jum. I, 2024
Disliked: Cleanliness
Unethical Host
My husband sustained a severe spinal injury days before our travel and we had to cancel our long awaited trip. I simply asked this host to cancel our reservation due to the circumstances, for which she refused. I did not ask for a refund, just to cancel so I could follow up with our travel insurance company to try to recoup any funds possible- again, through insurance, NOT the host, not VRBO, and she REFUSED to do so. Said I should have notified her weeks in advance.... my husband wasnt injured weeks in advance... but okay.. her refusal to cancel has made it so our insurance company will not accept theclaim. Everything else, tours, plane tickets, concert ticks, everything refunded no issue except for this because of this unethical landlord! For no reason too, it doesnt impact her or VRBO at all. Insurance company suggested filing a chargeback, so thats what im doing. Thanks for all the extra stress on top of the injury and medical stuff we are dealing with! Unless youre psycic, id advise to stay far away from this unethical landlord.
Mandy G.
Stayed 4 nights in May 2024