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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5 star property
Hotel with an outdoor pool, steps from Tortuga Beach

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Photo gallery for Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Staircase
Exclusive Studio, Ocean View, Annex Building | Living area | TV, Netflix, streaming services
Exterior
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
TV
Separate bedroom
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View | Living area | TV, Netflix, streaming services

Luxury Suite, 1 King Bed, Lagoon View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
TV
Separate bedroom
  • 55 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View | 1 bedroom, in-room safe, desk, laptop workspace

Luxury Suite, 2 Double Beds, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
Ceiling fan
Separate bedroom
  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 2 Bedrooms, Lagoon View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
Ceiling fan
2 bedrooms
  • 70 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building | Living area | TV, Netflix, streaming services

Exclusive Studio, Ocean View, Annex Building

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
Separate bedroom
Ceiling fan
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area | TV, Netflix, streaming services

Economy Suite, 2 Double Beds, Kitchen

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchen
Mini-fridge
TV
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen | 1 bedroom, in-room safe, desk, laptop workspace

Comfort Studio Suite, 1 King Bed, Kitchen

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
TV
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Tortuga Beach - 2 min walk - 0.2 km
  • Langosta Beach - 19 min walk - 1.6 km
  • Cancun Convention Center - 4 min drive - 3.5 km
  • Gaviota Azul Beach - 5 min drive - 3.8 km
  • La Isla Shopping Mall - 9 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬3 min drive
  • ‪Breakfast - ‬9 min walk
  • ‪Venecia - ‬6 min walk
  • ‪Las Olas - ‬6 min walk
  • ‪RIU Caribe Pizzeria - ‬9 min walk

About this property

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Hotel near Tortuga Beach
Close to Langosta Beach, Casa Tortugas Boutique Hotel, An Authentic Hidden Gem provides amenities like a terrace and a garden. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Concierge services, tour/ticket assistance, and coffee/tea in the lobby
  • Outdoor furniture, multilingual staff, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem include comforts such as furnished balconies and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, kitchenettes, and mini fridges

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 02284881

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Frequently asked questions

Does Casa Tortugas Boutique Hotel, An Authentic Hidden Gem have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Casa Tortugas Boutique Hotel, An Authentic Hidden Gem pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem?

Limited spots are available.

What time is check-in at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available from 10:00 PM– 6:00 AM for a fee of USD 29.

What time is check-out at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem?

Check-out is at 11:00 AM.

Where is Casa Tortugas Boutique Hotel, An Authentic Hidden Gem located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Tortuga Beach, Langosta Beach, and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Gaviota Azul Beach is 2 mi (3.2 km) away.

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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 199 out of 238 reviews
Rating 8 - Good. 23 out of 238 reviews
Rating 6 - Okay. 8 out of 238 reviews
Rating 4 - Poor. 4 out of 238 reviews
Rating 2 - Terrible. 4 out of 238 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Apr 2025

10/10 Excellent

madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was amazing !! The staff is so friendly and it was just so relaxing and beautiful here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing stay at Casa Tortugas! Beautiful pool and rooftop bar as well as lovely rooms. Location is great and restaurants nearby are very nice, as well as ferry opposite to Isla Mujeres being very useful.
Stayed 5 nights in Mar 2025

10/10 Excellent

Maureen

Liked: Staff & service, property conditions & facilities
This place is really a hidden gem in Cancun. I have been here 5x and my stay here so far is the best. I highly recommend this place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel. Beautifully decorated and appointed. Family run boutique hotel. Staff very helpful and friendly. Spectacular view from rooftop restaurant/bar. Lovely garden and infinity pool. Well located.
Stayed 3 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful family that runs Casa Tortugas was warm, welcoming, and always ready to help, while allowing total privacy. The hotel is simple and wonderful, and the rooftop bar is heavenly. Highly recommend, and would love to go back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! It's a gorgeous gem with a beautiful swimming pool and excellent view to the ocean and a lagoon from the terrace. Very clean and quiet. The owner was very friendly and attentive.
Stayed 3 nights in Mar 2025

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy, quiet, elegant. A perfect place to feel you are not in Cancun for crazy spring break parties. Beautifully decorated and the architecture is amazing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay in Casa Tortugas was amazing! Beautiful views from the terrace, peaceful pool next to the lake. We loved it.
Stayed 4 nights in Feb 2025

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best coffee ever!

It was a short but wonderful stay. We hope to come back next year.
Stayed 2 nights in Feb 2025

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zen living in Cancun

Truly elegant...zen paradise such incredibly managed by a most humble and classy artistic family.i felt like a king in this very private paradise
Rooftop cafe
Pool on the lagoon side
Stayed 2 nights in Mar 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing boutique hotel

Beautiful boutique hotel. Super comfortable, friendly staff. Amazing pool area facing the lagoon. Spectacular bar on the top floor with breathtaking views. Highly recommend. Will return back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place with great breakfast and drinks on a gorgeous rooftop. Staff is friendly, pool is nice and you’re out of the gross touristy part of the hotel zone. Would totally go back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Naf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great architecture, good location and a nice view from the lawn. Worth the stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Cynthia

Beautiful property and very caring staff A home away from home Thanks for a wonderful stay !
Stayed 3 nights in Dec 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place even after staying so many places in Cancun over the years. It was quaint and charming. It felt luxurious without all the crowds and not having to pay for things and services you don’t need
Stayed 3 nights in Feb 2025

10/10 Excellent

Ivonne Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2025

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, and the location is perfect!!
Stayed 2 nights in Nov 2024

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous, we loved our room and the pool. The location wasn't quite ideal as you have to cross a very busy road to get to the small beach/ferry terminal, and there was only one expensive restaurant nearby. Had to bus to the grocery store. It was really nice to be outside of the busy hotel zone though. Would definitely stay here again if back in Cancun.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at Casa Tortugas. Beautiful, spacious and comfortable rooms, tastefully decorated with expansive bay views. Outstanding staff and proprietors. This is a refined and intimate space with a lovely infinity pool where you can enjoy the Cancun sunset. My partner swam laps at sunrise (which you can take in a Tortugas Beach across the main road). Limited dining options within walking distance but the trade off is a quiet, peaceful and soul calming space. Absolutely highly recommend this hotel and would love to return.
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, very nice swimming pool with wonderful views of the lake, no beach but the ferry to Isla mujeres is across the street. The two bedrooms suite is confortable and has wonderful views of the lake day and night. The restaurant at the roof terrace is wonderful and pretty but only serve a limited breakfast menu. The location is perfect to access every where, tour, restaurant, shopping supermarkets. Across the street is the ferry to Isla mujeres. The kitchen utensils are poor do not count with them. Placing a dryer in the room would be a big plus. It is an issue to dry the swimming suits and towel when returning from the beach. II recommend it if your plan is to go for different tours and activities and return in the afternoon to a petty, confortable place with a 24 hours swimming pool with a quiet and beautiful view of the lake and sun set.
Stayed 5 nights in May 2025

8/10 Good

Igor

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and pleasant Boutique Hotel with Kitchen. The kitchen equipment could be a bit better. But all in all we were satisfied.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Escape from Cancun Craziness

Wonderfully peaceful, warm, and welcoming place 5 min walk to Isla Mujer Ferry. Away from the craziness of the Zona Hotelera. Enjoyed beautiful sunset on hotel’s private rooftop guest reception. Highly recommend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Amartuvshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there 2 days and it was perfect. It was not look pretty from outside but the room was awesome.
Stayed 2 nights in Dec 2024

8/10 Good

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
The property location is wonderful. It sure is a hidden gem. The exclusive studio with ocean view room is exceptionally beautiful. Host of the property is amazing too, they were very accommodating and always available. Prior to our checkin they offered shuttle pickup and even drop off for no extra charges. I am booking with them for all my future Mexico trips.
Stayed 3 nights in Feb 2025