Does Casa Balam Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:30 AM–10:30 PM.

Is Casa Balam Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Balam Cancun?

Self parking is available for MXN 150 per day.

What time is check-in at Casa Balam Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Casa Balam Cancun?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Casa Balam Cancun located?

Located in Downtown Cancun, this hotel is steps from Las Palapas Park, and within 9 mi (15 km) of Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Aquaworld are also within 12 mi (20 km).

Casa Balam Cancun Reviews, Deals & Photos 2025

About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Casa Balam Cancun is in a regional park. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are two other places to visit that come recommended.

Visit our Cancun travel guide

4/10 Poor

luis

5 September 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.

Stayed 1 night in Sep 2022

2/10 Terrible

Danny

5 March 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.

Stayed 28 nights in Feb 2025

10/10 Excellent

CLAUDIA SHARENY

6 November 2024

Liked: Staff & service, property conditions & facilities

Lugar tranquilo y en buenas condiciones

Stayed 3 nights in Nov 2024

4/10 Poor

Kameal

27 October 2024

Stayed 6 nights in Sep 2024

4/10 Poor

JOSE

1 August 2024

Disliked: Staff & service, amenities, property conditions & facilities

Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa

Stayed 2 nights in Jul 2024

6/10 Okay

Karen

8 July 2024

Stayed 2 nights in Jun 2024

2/10 Terrible

Jorge

27 March 2024

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Mal desde un inicio

Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.

Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveler

1 January 2024

Disliked: Staff & service

Stayed 4 nights in Dec 2023

8/10 Good

Jannik

26 September 2022

Liked: Cleanliness, staff & service

Stayed 2 nights in Sep 2022

4/10 Poor

Alan

15 February 2022

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveler

7 March 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca

Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

6 January 2020

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

3 January 2020

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.

Stayed 4 nights in Dec 2019

2/10 Terrible

Michela

30 December 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Ty, Seattle

20 August 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒

Stayed 5 nights in Aug 2019

6/10 Okay

ANDREW

24 April 2019

6 December 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado

Stayed 1 night in Nov 2018

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