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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
Terrace/patio
4 outdoor pools, sun loungers
View from property
View from property
Altitude at Krystal Grand Cancun - All inclusive offers a beachfront retreat with crystal-clear Caribbean waters. Enjoy Italian dining, morning yoga, or book hydrotherapy and massages at the spa. Travelers praise the prime beach location and attentive staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Room service
The current price is SAR 1,138
SAR 1,393 total
includes taxes & fees
7 Sep - 8 Sep
View from property

On the beach

This all-inclusive property is located on the beach. Scuba diving is a popular activity to check out nearby.

BBQ/picnic area
Outdoor dining
What guests liked about the beach

The beach was consistently described as beautiful, stunning, and family-friendly with calm waters and plenty of space to relax.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

9.0 out of 10
Wonderful
(50 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard with Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Sea View

  • 51 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 44 sq m
  • Sleeps 2

View all photos for Room Standard with Street View

Minibar, in-room safe, desk, soundproofing

Room Standard with Street View

  • 44 sq m
  • Sleeps 4

Suite Standard with Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 2

View all photos for Suite Master with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master with Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 4

View all photos for Suite Standard with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 2

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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Chac Mool Beach - 17 min walk - 1.5 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Vips - ‬4 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Mandala - ‬5 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in a massage, a body wrap, and a body scrub at Beach House Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, dinner, and Italian cuisine. Yoga classes and fitness classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, along with sun loungers
  • Free valet parking
  • Babysitting (surcharge), tour/ticket assistance, and smoke-free premises
  • A front-desk safe, free newspapers, and a billiards/pool table
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

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  • Hot Tub
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8.2 out of 10, Very Good, 1,339 reviews
The price is SAR 919
SAR 919 total
includes taxes & fees
9 Sep - 10 Sep
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Altitude Lounge
  • Ayami
  • Le Délice
  • Risotto
  • Take a Bite

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Altitude at Krystal Grand Cancun - All inclusive?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 751 reviews
Rating 8 - Good. 152 out of 751 reviews
Rating 6 - Okay. 89 out of 751 reviews
Rating 4 - Poor. 51 out of 751 reviews
Rating 2 - Terrible. 66 out of 751 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yarley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful hotel and property
Stayed 4 nights in Jul 2025

10/10 Excellent

jeff

Liked: Staff & service, amenities, property conditions & facilities
Great place with a great beach. Stay here!
Stayed 4 nights in Aug 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool stay.
Stayed 4 nights in Jul 2025

8/10 Good

SAUL

Liked: Cleanliness, property conditions & facilities
Great location and great service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Romulo

Liked: Cleanliness, amenities, property conditions & facilities
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and drinks were fair. The pool bar closes at 6pm and the lobby bar won’t let you go in wet or without shirt.
Stayed 3 nights in Aug 2025

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time, the hotel guide Rosy was incredible helpful. She provided us with valuable information for our stay and make sure we were help. Definitely recommended.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the all inclusive and it really is. Including items from the mini bar (where most hotels try to rip you off!) Food, service, location from the beach, and the pool were all perfect. Our concierge was very helpful, and it seems like the staff is always on duty. I wouldn't change a thing about this place and will definitely be returning.
Stayed 3 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed one night top floor. It was amazing! Couldn't ask for Better exept i didn't see no stairs at the top and that would be a good option in case of emergencies
Stayed 1 night in Aug 2025

10/10 Excellent

carols

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really nice luxurious the staff all them where really nice the hotel has lots of activities everyday I highly recommend this 10 star for me
Stayed 10 nights in Jun 2025

2/10 Terrible

Bertha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited food
Stayed 3 nights in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
We found us a new place to come back again!!!!
Stayed 7 nights in May 2025

6/10 Okay

Yezenia

Stayed here a couple nights, the prices for 2 nights was a little over $1200, which in my opinion should get me a decent place, but the hotel was okay. The staff was okay, there were some that were really nice and helpful, others with funky personalities. The food
Stayed 2 nights in Jun 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfull staff.
Stayed 5 nights in Mar 2025

10/10 Excellent

Richard Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and venue is amazing definitely my go to resort for Cancun
Stayed 3 nights in Apr 2025

10/10 Excellent

Ofelia Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property including Excellent customer service.
Stayed 7 nights in Apr 2025

8/10 Good

Alex

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
Stayed 7 nights in Jul 2025

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay . Staff and services was wonderful. Would stay here again
Stayed 3 nights in Mar 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awsome. Everyone was very helpful. We truly enjoyed our stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ludimira Fernandes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024

6/10 Okay

Ismael

Liked: Cleanliness, staff & service, amenities
Location of the property is great. Food options not so much
Stayed 4 nights in Apr 2025

10/10 Excellent

Joanna Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time, the staff was reallly nice and helpful to us, Janer was very helpful with our reservations and Jahir the bartender was super friendly with us. Food was amazing and the ocean view was beautiful! Would definitely stay here again!
Stayed 5 nights in Mar 2025

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Yahir makes the best drinks! Overall it was clean and rooms were nice. The swim up bar drinks were not good. Food was decent.
Stayed 4 nights in May 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. From the minute we walked in everyone was nice and helpful. Janer was our concierge and was helpful throughout our stay. He booked our dinner reservations and let us know what activities were taking place. Dining was great and the beach was clean. Will definitely be going back!
Stayed 3 nights in May 2025

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Food was great. Lots of things to do and entertainment!
Stayed 4 nights in Mar 2025