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"Chalets? You wish. Shacks, if anything. Apparently no updates since the 1950s, the place is a run-down, worn-off dump. Thin walls and drafty windows offer no insulation against the cold or the noise from the highway. Both mattresses and linen are decades old and impossible to find sleep in. The kitchen cabinet is falling apart and the cutlery is so disgusting I wouldn’t put it anywhere near my mouth. Oh and did I mention the mold in the shower? I’d rather spend the night in my car than 450 CAD...

"One of the worst experience we had. They don’t even have basic cutlery to give a customer. We were welcomed by black flies in our room followed by hairs on towel and beds. I would not recommend at all."

"I check out"

"Close to shopping and dining. Walkable download and many things to do in busy area. Easy acces to Banff highways."

"Our goto hotel in Banff! Hotel and staff are amazing."

"Friendly staff"

"Jet setter kounge and hot tub"

"Timberwolf pizza and pasta cafe food was very good. Explorers lounge is closed during the summer. There is a very small sitting lounge in lobby but no other places for friends or families to gather for fellowship or a game of cards. The lobby became very crowded when there was a backlog of folks awaiting dinner reservations.. From Expedia, highlights for my trip included having the explorer lounge open. Not so."

"Property was dated if you compare it to all the newer architecture in the area. Parking was a bit difficult but it was very busy while we were there. Staff and daily service was excellent. We felt it was good value for the cost comparatively."

"great location. excellent underground parking."

"beautiful, unbelievable friendly and helpful staff first class service"

"This was a wonderful stay , the property was very well kept in all of the staff were wonderful. I did find it expensive, but I also booked on a very busy weekend so that’s on me and I think that I would definitely come back again."

"There was no AC on one of the room."