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Hotel Maya Balam

3.0 star property
Discover a city retreat where vibrant urban energy meets relaxation: sip coffee in the lobby, dine at the restaurant, or enjoy views from the rooftop terrace

Choose dates to view prices

Hotel Maya Balam sits in the heart of the city, offering a welcoming atmosphere with daily manager's receptions. Guests can connect with WiFi in public areas, take in city views from the rooftop terrace, enjoy breakfast at the restaurant, or grab coffee and tea in the lobby.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

A bedroom with a wooden bed, a sofa, a ceiling fan, and green walls.

Superior Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

A hotel room with two beds, a ceiling fan, and a window with curtains.

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

A room with two wooden beds, green walls, and a wooden headboard.

Classic Room

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Located in Calakmul, Hotel Maya Balam is in the city center. Local landmarks include Xpujil Ruins and Becán. Visit our Xpujil travel guide
Map
Calle Xpujil #10 Entre, Silvituk y Av. Calakmul, Calakmul, CAM, 24640

What's nearby

  • A pyramid structure surrounded by dense forest.
    Becán
    16 min drive - 9.2 km
  • Museo Deocundo Acopa Lezama
    5 min walk - 0.4 km
  • Xpujil Ruins
    11 min walk - 1.0 km
  • Chicanná
    14 min drive - 11.6 km
  • Cueva de Murcielago
    45 min drive - 60.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    106 min drive

Restaurants

  • La Pizzeta
    9 min walk
  • Restaurante Sazon Veracruzano
    5 min walk
  • Antojitos Doña Evita
    6 min walk
  • Selva Cafe
    17 min walk
  • Restaurant Templo Maya
    11 min walk

About this property

Hotel Maya Balam

  • Hotel in the city center
  • Consider a stay at Hotel Maya Balam and take advantage of a free daily manager's reception, a terrace, and a restaurant. Guests can connect to free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
    • Free self parking
    • Cooked-to-order breakfast (surcharge), airport drop-off service (surcharge), and coffee/tea in the lobby
    • Luggage storage, tour/ticket assistance, and a 24-hour front desk
  • Room features
  • All guestrooms at Hotel Maya Balam offer comforts such as air conditioning.
  • Other conveniences in all rooms include:
    • Bathrooms with showers
    • Flat-screen TVs with cable channels
    • Ceiling fans and daily housekeeping

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  • Parking included
  • Free WiFi
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9.4 out of 10, Exceptional, 27 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: MXN 90 to 115 for adults and MXN 90 to 115 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • El Maná

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 115 for adults, and MXN 90 to 115 for children
  • Airport shuttle fee: MXN 1800 per vehicle (maximum occupancy 6)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Maya Balam pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Maya Balam?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Hotel Maya Balam?

Check-out is at noon.

Does Hotel Maya Balam provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 1800 per vehicle applies.

Where is Hotel Maya Balam located?

Located in the heart of Calakmul, this hotel is within a 15-minute walk of Museo Deocundo Acopa Lezama and Xpujil Ruins. Becán and Chicanná are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Maya Balam Reviews

8.2

Very Good

8.8

Cleanliness

7.4

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 215 out of 617 reviews
Rating 8 - Good. 281 out of 617 reviews
Rating 6 - Okay. 83 out of 617 reviews
Rating 4 - Poor. 30 out of 617 reviews
Rating 2 - Terrible. 8 out of 617 reviews

Reviews

Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When visiting the maya ruins in the area, we always stay here. Nice rooms, convenient, everything works well. Comfortable, reasonable, & a decent little restaurant right there. We stayed 3 nights this stay. 5-7 nights would be better to explore everything nearby.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant very good and clean, staff attentive, be aware that the area is relatively remote so the electricity and wifi are not always reliable, especially in the evening.
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities

Okay place to stay in the area.

It was a good enough place to stay two nigts for the activities we did around the area.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a good location for visiting Bacalar and it's easy to walk to the center of town. The rooms and facilities are clean, the breakfast is okay and the view from the pool on the roof is beautiful.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

A clean, quiet room for a very fair price. Helpful staff provided us with an excellent guide to the Calakmul ruins and the bat cave.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a jewel in the jungle. Not perfect but really great & we highly recommend. The rooms are clean, safe & secure. There’s a restaurant on site where we ate all our meals. They’ll provide a boxed lunch for days out.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

8 is the score. Everything was fine.

It was fine, blasted hot, pool was nice.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an isolated area near some amazing places, but I’m afraid that the train Maya is going to bring a lot of tourism and change the entire nature of the place, and that the local people will be the last to benefit from this. I think we got there just as the wave was starting to break.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the star level and price. Incredibly clean (immaculate) in rooms and around hotel, fluffy towels and great sheets. Bed a little hard but that’s Mexico. Great wifi. Hot water. Staff friendly. Neighborhood is a block back from Main Street so no street noise but some roosters and dogs (again normal for Mexico). Restaurant in hotel had lots of options and was good. We liked it and would stay again. Very safe area. A great base for Calakmul trip.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel with easy parking.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The Chihuahua who roams the property is enough fun to want to return!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for those who are interested in visiting Calakmul. The room was big, comfortable and clean. Small issues can occur, such as water or electricity shortages, but the staff was always kind and ready to help. Recommended!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a great place to stay for the area. Just wish they'd update/improve the wifi, it's pretty much useless.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and big rooms.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Oct 2024
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Clean sheets and towels, recommended for a budget-conscious traveler.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ia beautiful, the only thing I didn't like was the restaurant, food was cold and service was slow,
Stayed 1 night in Jul 2025
Verified

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Bed was a hard, safe place, good value
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

FARYTH DAMIAN

Liked: Cleanliness
Good
Stayed 1 night in Aug 2025
Verified

8/10 Good

James

Liked: Cleanliness
Hotel was adequate. Rooster next door was anoying at 3:00 AM but thats what roosters do. Service was friendly. Cosidering location, probably as good as it gets.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a great deal of wood in the rooms. Adjacent to the hotel was a nice restaurant. The room was well refreshed and included AC. The office was great to help with taxis. On site laundry service. The secluded area was pleasant and pretty. There is a serene ruin in walking distance. Caring staff at hotel and restaurant.
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The location was good from a archeological sites location. The wifi was horrendous. If you didn't have cell coverage you'd be hooped. Overall the place was OK, staff was great, just cruddy wifi.
Verified

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Cleanliness
We arrived at our room, the beds were not made, we didn't have towels, the staff was notified and they were quick to fix this. In one of the rooms, the TV didn't work. The location is ok to some archeological sites, it is an average stay. We had breakfast the next morning and the options were nice.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Normand

Liked: Staff & service, property conditions & facilities
The lady at front desk told me kitchen open at 5:30 am. But did not open til 7:00am. We had a tour book at 7:00am for Calacmul. No breakfest.....
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Julian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

The Rooster Motel from hell

I wanted to like this hotel however, it lacks any creature comforts and is very poorly managed. The WiFi doesn't work, the restaurant food is inedible and the shower is best described as a dribble! If that wasn't bad enough, a neighbouring rooster routinely wakes everyone at 3.30am. If you value your sanity I strongly recommend booking alternative accommodation.
Stayed 2 nights in Jan 2025