6/10 مقبول
k.
١٩ فبراير ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة ووسائل الراحة
the 1st room i was given was NOT the room i booked. i reserved an Elite Room with Jacuzzi and Pyramids View. the one they gave me had neither - it was the smallest and cheapest room they had. i did not accept. luckily i had a picture of my booking and threatened to leave. "Magically" someone had left early that day. their room was being cleaned; it was similar to the one i had booked. i accepted it based on their promise to move me into the proper room the following day. as far as i'm concerned, they should have or ought to have declined my reservation because they knew well in advance ( booked mid January for possession mid Feb ) that they had NO room available at check-in. the 2nd room had a view and a jacuzzi ( which had a back panel missing and the front was detached from the top ). not very enticing to look at nor use. the electrical sockets were missing covers and were wobbly - didn't use because i was afraid of electrocution. in any event, i was moved into the proper paid for accommodation the next day. there was an issue with the curtains. i was told that someone would repair them the next day. i used some chairs and fixed them. 2 days passed but no one came. the staff was eager to help but follow thru was lacking. on 2 consecutive days i had to ask for towels because either housekeeping forgot to replace them or had none available at the time they cleaned up. the hotel is located fairly close to the GEM and pyramid complex but it also abuts 2 major busy and noisy str
k.
أقام 4 ليالٍ في شهر فبراير عام 2026
