Find all hotels by Best Western in Caerphilly from SAR 293

"Family room didn't match the pictures on the website. The bunk bed was incredibly unstable that we couldn't allow our child or anyone else to sleep up there. I can only presume the hotel are upgrading this room at a later time?. Unfortunately wasn't a pleasant stay due to someone having a domestic argument in the corridor and the condition of the walls meant we heard everything in the corridor and the room next door. Room clearly on the hotels to-do list."

"Lovely"

"Didn't think much staff were not very helpful l, carpet innthe room was not only dirty but a massive crease running down last the middle, doors kept slamming shut all night which kept me awake. Bed was ok and shops were close by"

"Lovely "

"Great location. Hotel needs updating"

"Hotel was pleasant but a bit outdated and tired. Beds very comfy. Tea and coffee making facilities disappointing. "

"Front desk staff were horrible at check in, The asked them where the ice machine was, they told me on the first floor, went there could not find it, they insisted it was there. Asked a different staff member the next morning and was told the ice machine was broken and removed a few days before"

"Great location and friendly staff. Some areas of hotel looking a bit tired and issues reported were not dealt with. Rooms are ok but seem disjointed with furniture & appliances in awkward positions. "

"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "