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"Service was exceptional. "

"Karla was our concierge, she was fantastic! She really helped us out and took care of us thru-out our entire stay. We will definitely come back."

"Loved it! Thanks Expedia!!"

"Service was great! It always clean and the food and drinks were good! I highly recommend to stay at this hotel. "

"Loved this property! Food was good, great service, rooms and property were very clean! Will definitely stay again! "

"Everything was excellent at this place, from the staff to the facilities. The food at the restaurants was great. And it's located right across the street from the marina."

"From the moment I arrived at Hacienda Encantada, I was completely blown away by the resort’s atmosphere. The stunning traditional décor throughout the property, especially in the lobby, gave it an elegant and authentic charm that made the whole experience feel like a cultural escape, not just a vacation. The views? Absolutely unbeatable. Waking up to panoramic ocean views framed by classic arches, with the soft hues of sunrise reflecting off the water, was something I’ll never forget. The infinity pool just outside my room made it even more surreal — it felt like I had my own private piece of paradise. But what truly set this stay apart was the staff. Every person I encountered, from check-in to daily service, was beyond helpful and incredibly friendly. They went out of their way to make sure I felt welcome and taken care of at every turn, which made the stay even more enjoyable. The all-inclusive package made it effortless to relax and enjoy everything the resort had to offer — delicious food, stunning surroundings, and exceptional hospitality. If you’re looking for a resort that combines breathtaking scenery, warm and attentive service, and beautiful traditional design, Hacienda Encantada is everything you could ask for and more. I can’t wait to come back."

"El servicio fue excelente, la comida muy buena. Tienen mucho entretenimiento para la familia. Mi familia y yo disfrutamos mucho nuestra estadía en el hotel. "

"The RESORT was amazing. We were set up in the adult only section and it was fantastic. The pool was amazing. The staff were very polite and helpful."