"Mixed stay — some real positives but a few issues that don't match a five-star rating. The room itself was clean, but one of the blinds was broken and couldn't be lowered. The air conditioning was stuck on very cold no matter how we adjusted the temperature, so we ended up turning it off completely. The carpet also had loads of stain just before you enter the room which felt out of place for this rating of hotel. More concerning: housekeeping took a jar of M&Ms from our room and then charged us...