"I originally booked a King-size non-smoking room through Expedia. Upon my arrival, I was informed by the front desk that due to a "housekeeping shortage," my reserved room was unavailable. I was forced to settle for a double bedroom instead, which was not what I paid for or expected. To make matters worse, I was charged an additional $50 deposit despite the downgrade in my accommodations. The condition of the room I was eventually given was, frankly, disgusting. It was clear that the room had...

"The Staff was awesome! So friendly and helpful. The Shuttle drivers were so nice and helpful with the bags."

"Since it's a large corporate property my expectation was that it would be similar to other properties that stayed. However it was quite surprising to see some type of soil stain on the bedspread, and the tiles in the bathroom coming up from the floor. But the next morning when it was time to take a shower, I was surprised to see that the shower head was not mounted to the wall just hanging like a hand shower. There was no place to put in to take a shower so I had to hold on to it the whole time....

"yes"