"So when looking for a motel, my buddy and I really had a couple things we wanted. We wanted to find a place that had a hot tub. We could hang out in after surfing, and we really just wanted to be able to watch some TV. As soon as we got there, staff told us that the pool and hot tub weren’t able to be used as they were broken until Tuesday. And then when we got back from our event after a long day, all we wanted to do was watch some TV and we couldn’t get the TV or remote to work. Staff told us...