"Staff was easily approachable and good communication"

"Apartment was really nice. Clean, great views, comfortable beds, fresh milk in the fridge. Unfortunately we were greeted by a very rude man who made the check in process very awkward which was a great start. "

"Lovely apartment in Royal William yard, easy check in process. Lots of lovely eateries near by. The apartment is beautiful, the bed super comfy, the whole place warm and cosy. As in the description there are no curtains or blinds at the windows due to planning regulations - so if you're a light sleeper take an eye mask. The stairs up to be mezzanine bedroom are narrow and steep, not a problem for us but could potentially be difficult."

"We had a lovely stay at this pretty and comfortable pod. Jean was very helpful and friendly and pod was very well equipped and laid out. No wasted space but plenty of room. Great shower, oodles of hot water and plenty of power points. Wi-Fi excellent and plenty of cosy touches. Thoroughly recommend for those who want a property that’s tucked away but the host is at the farmhouse nearby. We will be back! Thank you for a lovely, relaxing stay and cuddles with your dogs!"

"To be honest, I was expecting a little bit more when it said condo. My room is a converted outbuilding about the size of a garage although all the other rooms seem to be in the main building and look a lot larger. The good points close to the city close to the train station is access to shops there is Parking around the corner for £10 for 24 hours and it was quite quiet where I was. The bad not terribly clean dead flies all on the windowsill. The dish cloth had Brown stains all over it the half...

"Beautifully finished apartment and to a high standard. The bed was lovely and comfortable. The staff were very accommodating on what was a very busy evening for them. Food was lovely and presented well, amazing coffee too. Location was great just what we needed for our trip."

"Good central location. Clean and good facilities. Fine for a couple of nights. Centrally located with plenty within easy walking distance. Let down by poor checking process where I was outside the property but with no instructions. Had to call thankfully all quickly resolved."

"Photos showed a room with a view. We were allocated a basement room with no view at all. Noise at below parking level was horrendous. I contacted pure serviced to try cancel our 2nd night for a refund. Their response was to refuse , and to offer a white noise machine to combat the noise! If I could offer zero stars, I would. I will never book another pure service property again, & suggest you do the same. Worst company I’ve ever had the misfortune of using. Nowhere on my booking did it state id...