"Front of house team very lovely and helpful"

"Zimmer sauber "

"I will never stay at a one of these properties again. The room was fine but the staff at reception was rude and unhelpful. It was booked prepaid with Hotels.com to which they said it was not prepaid even after showing the receipt to her. We chose to have diner there as we were tired. At least 1/3 of the tables were covered in dirty dishes. We eventually were able to flag a server down to give our order for food and drinks. Food arrived which was actually well done but never got our drinks even...

"I grabbed a pillow from the wardrobe that was in a "clean" plastic bag, the pillow was infested with bed bugs as I got bitten on my head, neck, hands and arms. My wife, who was next to me, was not bitten, so I assume it was the pillow. Pls take necessary measures to clean."