Brand-Laaben Vacations from SAR12,024

Overall is very good!

The proximity to the walking mall with shops and restaurants is wonderful. The Naschmarket is close by and a must. Central to so much in a short Uber ride

Wonderful hotel and experience! The room was adorable and the staff were very kind. Perfect location just steps from the main square

Everything from check in to breakfast to checkout and everything in between was perfect

Our stay at the Almanac Palais was sort of a mixed bag. Plusses: junior suite was spacious, generally very quiet, bed one of the most comfortable we've ever had at a hotel, and rain shower had great pressure. Minuses: Though very friendly, the service was hit or miss. Housekeeping knocked several times despite "do not disturb" light and door hanger. Room cleaning was never the same twice--always a different number of new towels would appear, sometimes the staff would remove and restock coffee and sometimes not, etc. Front desk: On a Wednesday afternoon we asked them to make a restaurant reservation for Friday night. Checking back Thursday, we found they had forgotten and so asked again. The concierge only tried to make the reservation on Friday at midday, by which point there were no tables available. Not a good look! Prepaid breakfasts were shockingly subpar, and I wouldn't bother paying again for them. The first two days, we were told breakfast ended at 10:30 (because of a conference, perhaps). The offerings were terrible (mostly self-serve stale bread, only vegan butter, sad fruit salad of crunchy cantaloupe and sour apples). They ran out of food by 9:30 and didn't restock. The last three days of breakfast were better but still very so-so, especially compared to everywhere else we stayed on this trip. Though the servers were very friendly, they were overwhelmed. We stood up to get our own water refills several times, for instance. Nice place but not sure I'd return.