The check in desk clerk was very nice! Honestly, he could not have been nicer. However, we had a VERY hard time finding the property, in the dark at night; the sign was very small and beneath a Sports Bar sign. The hallway carpets and furnishings are very old and tired. Also, Route 9 in Framingham is never exactly easy to negotiate, and, at night, in the dark, and when police have blocked off the VERY occasional left hand turns... it was a nightmare finding the place. Buyer beware. Again, great staff and VERY clean room, but... hard to find.