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"The staff were EXCEPTIONAL! It was my parent's 60th anniversary and first time to Italy. The staff took such care of them until i arrived. Thank you so much! "

"This hotel is very beautiful inside! The overstuffed sofas in the lobby area are so inviting and comfortable. The receptionist that welcomed us was a very distinguished gentleman who answered all our questions and was friendly. Our room was full of color and welcoming. The bathroom is very clean and spotless. In the morning I took pictures of our place throughout the inside. The shade in the bedroom didn’t work and thus made it difficult to open the window, but I was able to make it work. ( there is no A/C). The best part of our overnight stay was the free breakfast. Everything was delicious and perfect in every way (the hotels in the USA could learn something). Hot dishes were hot. Delicious coffee!! Everything was fresh and tasty. The variety of foods was astounding!! Bless the two ladies that kept the food coming and the eating area clean. "

"Hotel was right across the train station so it was not a long walk at all. Very convenient. The lake was behind the hotel so easy access. There is also a very nice and big restaurant right beside the hotel which was a bonus. The ferry station was about 10 minutes walk so not bad. Over all the hotel was great. Breakfast was included with our stay. It was average. "

"Self-checkin, cleanliness and staff are what makes this property great. Easy to reach from the airport even by walking "

"This review covers 2 nights at the hotel. We had to book 2 separate rooms as the type we wanted was only available for the 2nd night. Key point: book a room in the refurbished/new part of the hotel. Our night 2 room was excellent. It even had a sauna in the room! A huge very comfortable bed and great lake view. And an amazing breakfast - just huge selection of things (sweet things like cakes - not so much on the cooked "front". But night 1 was very poor. A disinterested person at check-in and a very "tired" (albeit huge) room with a dripping shower. It was cheap. But when we realised that the one or two ants that we saw in the room turned out to be hundreds in various places we had to ask for a change of room. Which was agreed - and was a small taste of what was to come on night 2. A refurbished room that was so much better than the first one in every way. The hotel is in between 2 roads. We arrived at it on what is an urban dual carriageway. Reception is more like an office building reception than a hotel. Combined, those 2 things put us off to start with even before the ants. However we later foound the other road, beside Lake Como and which brings you in via the new side. A completely different impression is given. We would certainly stay there again - but only in certain rooms. Oh, and BTW, the view from the dining room over Como is superb. Hghly recommended. Unlike the view from the bar - of the dual carraigeway!"

"The only thing I didn't like was the AC is turned off so I couldn't make room cooler. "

"Great staff & clean rooms"

"Nice modern hotel, good food and customer service. I loved that they would call a taxi for you and tell the taxi driver where you needed to go."

"Great location near an airport bus stop and train station. Good value for money. Option to have a 9.50 euro brekky as and when - pay on the day. Also snacks and drinks available to buy. 24 h reception and staff v helpful."