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Lancaster House

4.0 star property

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Experience the warmth and elegance of Lancaster House, an upscale family-friendly hotel near Virrey Park. Treat your senses to a deep-tissue massage, international cuisine at one of two on-site restaurants or enjoy kids' meals with the whole family. With free in-room WiFi, express check-out and luggage storage you'll feel right at home.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
The current price is SAR 215
SAR 215 total
22 May - 23 May

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About this property

Lancaster House

  • Upscale family-friendly hotel near Virrey Park
  • Located close to La Castellana National Theater and World Trade Center, Lancaster House provides a terrace, a garden, and a library. Indulge in thalassotherapy, a deep-tissue massage, and a facial at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Express check-out, 7 meeting rooms, and an elevator
    • Bicycle parking, massage treatment rooms, and multilingual staff
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 55 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like separate sitting areas and separate dining areas.
  • Other conveniences in all rooms include:
    • Highchairs, free infant beds, and free extra beds
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Eco-friendly toiletries and hair dryers
    • 100-cm HDTVs with premium channels and DVD players
    • Separate sitting areas, separate dining areas, and kitchens

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 20 per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 35
  • Christmas Eve (December 24) Gala Dinner per child: USD 25 (up to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 65
  • New Year's Eve (December 31) Gala Dinner per child: USD 30 (up to 12 years old)
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 35 per vehicle (roundtrip, maximum occupancy 4)
  • Self parking fee: USD 5 per night
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the health club, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Lancaster House pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of USD 20 per night and a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Lancaster House?

As of 20 Jumada I 2026, prices found for a 1-night stay for 2 adults at Lancaster House on 22 Jumada I 2026 start from SAR 215, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for USD 5 per night.

What time is check-in at Lancaster House?

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 AM–1:00 PM.

What time is check-out at Lancaster House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Lancaster House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 35 per vehicle applies.

Where is Lancaster House located?

This family-friendly Bogotá hotel is located in the business district, within 2 mi (3 km) of La Castellana National Theater, Virrey Park, and World Trade Center. Hacienda Santa Barbara Mall and Andino Shopping Center are also within 3 mi (5 km). Estación Usaquén Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

7.4

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 597 out of 1003 reviews
Rating 8 - Good. 202 out of 1003 reviews
Rating 6 - Okay. 92 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 64 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Jocelyn Tapia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and big room . Property staff were incredible
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubication is excellent, suite is big & clean. Laundry is really expensive, staff is good & never see a bellhops
Stayed 12 nights in Mar 2026
Verified

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was great for relaxation and also great that can be used one couple at a time or a room # per section. Im very happy i took time to visit this propperty and see with my own tow eyes how great their staff is. All the servers where awesome and very welcoming.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Maria Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Very friendly staff who were always ready to assist.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. Excellent service
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
The location is excellent, the staff is very friendly and the buffet breakfast was the best!!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Campo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good customer service
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice and friendly
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Cesar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was not what I expected, felt dated, not the best view, breakfast felt very limited options. Staff was very nice and attentive.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Luis Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was Clean and the Staff were friendly. Good service!! I highly recommend!! Thank you so much for what you did for me!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities
Good place close by malls and transportation Breakfast was good personal pleasant
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

william

Staff very friendly front desk waiters in breakfast hosted capitán hk every one very nice
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place for first-time visitors to Bogotá. It’s located in a safe and convenient neighborhood. You will have internet access, TV, a sauna, jacuzzi, a small gym and a 24/7 room service. You can easily get around the city using public transportation, or simply order an Uber or taxi right from the front of the hotel.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Lou-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved the stay Staff are nice, friendy and kind
Stayed 7 nights in Jun 2024
Verified

8/10 Good

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, property conditions & facilities
They did all they can to make us feel comfortable.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Julieth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our last room was amazing, we love it.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful check-in was a breeze the room was great look forward to your stay at this amazing place
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Oscar

Liked: Staff & service, amenities, property conditions & facilities
Although it is older construction and deco, suites are spacious and very comfortable. Quality and variety of breakfast buffett is excellent.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Julieth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for a couples of days, breakfast was good and staff is very professional. Recommended.
Stayed 9 nights in Apr 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large patio and helpful and professional staff. I wopuld definately stay here again.
Stayed 28 nights in Jul 2024
Verified

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and the value are unbeatable. The property is located close to everything and the service is outstanding.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great vladimir and edgar were very helpful. The gym and breakfast were good too!
Stayed 6 nights in May 2025