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"This hotel was absolutely beautiful. The staff were charming and helpful, and would go the extra mile for you without hesitation. You were never made to feel anything other than welcome. The room was clean as a whistle and even the inside of the kettle and coffee machine were sparkling. The bedlinen was crisp and white , and the bed was blissfully comfortable. When it came to the food it was all freshly cooked and prepared . Obviously the chefs were highly skilled. I enjoyed the best chargrilled sea bass I had tasted in addition to the most perfectly cooked Eggs Benedict at breakfast. Particularly caring and helpful were Chrissa and Ellie in the restaurant, and Billy and Pete the concierges. Nothing was too much trouble for them. I was very late to breakfast and my friend who is disabled was worried what had happened when she could not get me on the phone. They took the trouble to try the room phone, and when I didn't answer that straight away, despatched Billy and another member of staff to bang on the door in case I was ill, becuse my friend was so worried. They were very solicitous when I arrived in the nick of time to have breakfast, making sure that I was really all right. It was a real credit to them and the hotel. I would be happy to stay there again without a doubt"

"My third time visiting Liverpool and third timing staying at The Resident. Great location and the nicest staff. Rooms are good size, comfortable and the price is right. "

"Nice comfortable hotel and very central. Easy walking distance from the train stations, docks and shopping areas. Rooms were clean and well equipped with fridge and proper hairdryer. Shower was hot and powerful. Only negative was the room was quite warm."

"For a hotel, the cost was really low. I even got upgraded to a deluxe suite! A great place to spend a few days in Liverpool."

"What a lovely place to stay!"

"Unfortunately, breakfast is very bad. Most of it is pork, and there is no food available for us, such as turkey or chicken."

"Very impressed with the check in staff and also the bar staff. Lovely room too"

"This is a lovely hotel with friendly, helpful staff. The rooms are clean and well kept. The breakfast has a great choice and hot food English breakfast is well cooked. It can be busy but a wait for more food or a seat is not too long. The tables were cleaned quickly and the staff working here were all pleasant and helpful. The hotel is well situated for going into the shopping area. Plenty of choice for eating, drinking close by and in the shopping area. Not far from China town. We were there 2 days and room service did come to the room but we said it was not needed. Again really friendly staff. From check in to check out a great place. Thank you very much for our stay. "

"We were very lucky to be upgraded at check in to an executive room.... Not sure why we deserved it but were very grateful for a very nice, spacious room. Lovely comfy bed, great shower with toiletries. Great location for walking to bars, restaurants and Liverpool One. Staff were really pleasant on both check in and check out and offered to store our bags if we needed too. Would definitely come back. Thank you for a lovely stay "