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"I like the free coffee, free ramen, free ice-cream, free yakult and free parking. Check-in and check-out are automated and easy. "

"Outstanding. Our stay at the Hyatt was the best, staff went out of their way to help us with absolutely everything and make our stay special. The shuttle service was great and so helpful for us to fit in doing as much as possible. The room was perfect, we chose “Mountain View” and it was a great choice. The Uzumi spa was very clean and had everything we needed to relax and wind down. Kids were happy and enjoyed the games and books available in the drawing room. I highly recommend this hotel. "

"It is the place to be if you want in enjoy the Japanese culture and cuisine. The staff were incredibly courteous, helpful and assertive. They go the extra mile to make sure thier guests are happy and comfortable. I have been to excellent hotels around the world but this hotel exceeded my expectations. Wonderful place to be."

"The staff were helpful & friendly. The room was small yet met our needs. The hotel is closer to the Takebashi station than it is to the Kudanshita station, which is useful information for travelers. Breakfast is basic but good for getting out early."

"Have a good stay"

"Everything was flawless including the staff who all were multi lingual "

"The Hotel grounds are beautiful. The staff were incredible. I booked this to celebrate getting engaged earlier that day. The staff was very kind and just as happy as we were. I am very confused by the negative reviews. This hotel was incredible. We did the set course dinner and it was great. Many unique foods we never would have tried. The breakfast buffet was great. I would recommend staying 2 nights here to fully enjoy the amenities. 10/10 if we come back go Hakone we will stay here again."

"Best part of our trip! So relaxing, food was amazing. Would recommend to anyone. "

"The hotel experience was incredible. Will definitely come back when visiting again."