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"Staff not friendly. Breakfast and dinner was cold. Room AC not cooling off the room"

"The hotel is not a 4 stars hotel. Pictures on the Expedia web site are deceiving. Old with small rooms that lack even a bench to place your suitcase. It had space for a small suitcase only, the type that you take with you onboard on an airplane. Beakfast is just O.K. nothing special. Bathroom was old with cheap skinny towels. Not worth the $140 per night that we paid, maybe $70 would had been the correct price considering the facilities."

"Hôtel dans un endroit calme au cœur de la montagne. Piscine extérieure et espaces bien-être gratuit (saunas hammam jacuzzi...) Parking gratuit Chambre confort, décoration simple. Le moins, manque et d'information et d'amabilité du personnel "

"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "

"Alles hat gepasst, sehr freundliche und aufmerksame Gastgeber"

"A clean and cozy apartment at a perfect location in the centre of Blagoevgrad. Inside there is everything you need for a comfortable stay. The host was very polite and friendly. "