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"The customer service was great"

"Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths "

"Convenient to airport and great amenities. Lovely breakfast."

"Room was great place was spotless ,staff were top notch , think there was a kitchen staff shortage at breakfast sitting ,ran out of bacon for a good 10 minutes, didn’t effect me but the other patrons looked a bit annoyed. . Otherwise a great place to stay "

"very comfortable, great location, very modern feel. would definitely stay again. the only caveat being you have to book the car park through an app. when we came back late on Friday, there was only one space left, and not in the Hyatt area. this was a little unsettling."

"The Swan Hotel in Bedford was beautiful the bedroom and bathroom was very clean, there was tea & coffee in the rooms, shower gel and shampoo in the bathroom provided. The Spa was amazing with all different well-being jets in the pool and the steam and Finish rooms were great. I really recommend you try the Spa at this lovely hotel and the amazing Anna's afternoon tea in all 10/10👍"

"Clean and comfortable. A few maintenance issues to improve things but these did not detract from a very comfortable stay. (Kitchen tap was very loose/almost coming out / anglepoise lamp by sofa was too loose to be angled / bins had not been emptied). Thank you for a good stay though."

"Good"

"Everything was perfect. Check in was great. Luca (I think) was friendly and really helpful and remembered us when we checked out. We are in the hotel twice and it was perfect. I have lots of food intolerances from a long term illness and the bar and restaurant staff and the kitchen were in incredibly helpful and got everything right both times, first go. Trust me this is unusual. It took Gordon Ramsey restaurant 3 times of sending out food before I gave up and didn’t eat. Room was lovely. We had a view of the river and a lovely balcony. Highlight was watching the cows on the opposite bank. We would definitely recommend and return. "