"Staff throughout the hotel were very nice and accommodating. Breakfast staff were rude and not helpful. Would have been nice if healthy food would have been offered (i.e fruit or yogurt). Parking is always a little rough when you have large trucks. It would have been nice to know about the $15 per night packing fee. That was new to us. Overall a good place to stay very convenient to the strip and walking distance to everything in Gatlinburg. "

"Loved my room, overlooking the island, we went right before Christmas so it was beautiful. The staff were so friendly and helpful. Room was clean and tidy. I honestly have no complaints and looking forward to staying here again! "