Find all hotels by Independent in Blue Ridge, VA

"The first room I booked was atrocious. If you could imagine like 10 packs of cigarettes and ass… that’s what it smelled like. I went to the desk to switch rooms so I DON’T get billed for the smoke smell, and got a diff room that had absolutely 0 smell ; so 10/10 tbh for the quick switch. "

"Clean, tasteful, well-appointed room. Lovely interior courtyard. Helpful staff. Would stay there again."

"One of the cleanest hotels I have visited. Minor issues like bathroom fan wasn't working in our room. Otherwise, this property is exceptional the staff is very helpful and courteous."

"The airport shuttle was a bit late. Another hotel shuttle dropped me at this hotel. The room was clean and comfortable in spite of a strong, cold wind creeping through the doorjam crack. The only problem was the smoke being blown in with the cold wind. The staff was great - friendly and helpful."

"All was fine but when I arrived they charged me about $50 more than the Hotels.com quote"

"The Good: Breakfast was tasty with a solid variety, including fresh options for making breakfast sandwiches. Reasonable Pet Fee. The Bad: Staff were not friendly—more indifferent than rude—and often unavailable. I waited 15 minutes at the front desk just to check out. I requested a handicap-accessible room with no stairs but was placed on the second floor. The only elevator was on the opposite side of the building, with no nearby handicap parking. The TV didn’t work and had to be rewired by staff. Trash barrels near the entrance doors were overflowing, and there was a constant smell of alcohol, marijuana, and vaping in the area. The Ugly: The toilet ran constantly unless manually adjusted—something housekeeping should have caught, especially since the room didn’t feel clean. A smoke detector directly above the bed flashed a bright light every few minutes, repeatedly waking us. The dog relief area was filthy, with waste scattered throughout and no visible maintenance. Worst of all, constant plumbing noise. Water ran frequently during the day, then nonstop starting at 4:20 a.m. for over an hour—sleep was impossible. Checked out and won’t be back."

"Great check in and staff. "

"Friendly staff. Minutes from the airport. Shuttle service timely."

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."