"This is once of the worst hotels ive stayed at in a long time. The hotel staff are incredibly rude. When asking help from them was incredibly inconsiderate. Just rude. The escalator in the lobby was out of order my entire stay there (1 week). The water pressure in the shower is laughable. Its was impossible to remove shampoo from your scalp. I do not recommend this place under any circumstance."

"Great location near Madison Square Garden. Cool roof top bar."

"Plumbing problems in the room. When the maintenance man came to fix it, he showed me how to “fix” the toilet every time it had a problem. I don’t think this is a reasonable ask of a guest every time the toilet gets used. They refused to switch me to a different room, and the front desk agent was very rude about it. Never again."