"Every thing"

"I was charged via Expedia and when I got to the location they told me they would have to charge me again. Check in took way too long for me to be the only guest at the check in line. The room smelled of smoked extremely bad like someone was actively smoking in there."

"I didn't have breakfast. The hotel is fairly clean. The front desk staff that checked me in was friendly and quick. The reason I subtracted a star was due to no elevator "