"Absolutely wonderful stay. We were made to feel so welcome and well cared for. After letting the team know about our special dietary requirements (gluten-free), the manager was outstanding in ensuring we were fully accommodated — to the point that the service surpassed what I’ve experienced in some so-called 5-star hotels. A special mention to Evie, who was an absolute delight. Our room was clean and beautifully presented — a testament to excellent housekeeping."

"The room was really nice. Bed was lovely. Shower was okay but the thermostat on the radiator didn’t work so the rum is too hot at night to sleep."

"We were not able to have breakfast at the allotted time as we had to be out at an event. However they were kind enough to leave us bacon sandwiches outside our room so we had something to eat"

"We really enjoyed our stay, the room was nice and clean and bed very comfortable. Christopher was super helpful and made us feel right at home!"

"This place wasn’t what we hoped for so we didn’t stay. The room was not as big as it seemed on photos, no room to put our suitcases out. Room was dated and doors opened out onto parking lot. Very dark, no lights outside and muddy from a water main break. To make matters worse, a policeman knocked on door to say there had been an armed robbery nearby and offender was seen nearby. Very scary and unnerving. We decided we couldn’t stay and found another hotel. Swan House were not willing to refund....