Find all hotels by Independent in Benissili

"Excellent staff and costumer service "

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Helpful staff, very clean hotel, excellent breakfast and lively spa."

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."

"Just a superb,well run hotel. All the people from housekeeping to the front offices were just terrific! Sara at the front desk was particularly great. I liked the hotel so much I continued to book extra nights after my original 3 night booking. Stay there,it is just the best! Richard"

"Parked in front of the hotel, what a gem of a place this is room was clean and well furnished, staff were friendly and helpful, food was great in all I enjoyed my 1 night stop over, it says it’s a 3 star hotel but I would definitely recommend and give it 4 stars 🌟 "

"Excellent well managed property from front desk to housekeeping staff. Amenity was great and presented well! Thank you! Richard"

"Very clean and offers a great view"

"Very nice hotel, especially for meal choices, love it!"