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Heritage Le Telfair Golf & Wellness Resort

5.0 star property
Luxury resort on the beach, with outdoor pool

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Photo gallery for Heritage Le Telfair Golf & Wellness Resort

Outdoor pool, pool umbrellas, sun loungers
Creator video
Lobby lounge
Junior Suite, Garden View | View from room
Turkish bath, body treatments, facials, 8 treatment rooms

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Suite, Beachfront (Adult Only)

In-room safe, desk, laptop workspace, free WiFi

Deluxe Suite, Beachfront (Adult Only)

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Eco-friendly toiletries
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Senior Suite, Sea View (Adults Only)

In-room safe, desk, laptop workspace, free WiFi

Senior Suite, Sea View (Adults Only)

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Eco-friendly toiletries
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Beachfront (Adults Only)

In-room safe, desk, laptop workspace, free WiFi

Junior Suite, Beachfront (Adults Only)

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Eco-friendly toiletries
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, Sea View (Adults Only)

In-room safe, desk, laptop workspace, free WiFi

Deluxe Suite, Sea View (Adults Only)

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Eco-friendly toiletries
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Seaview Suite

In-room safe, desk, laptop workspace, free WiFi

Deluxe Seaview Suite

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Bathrobes
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 62 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Beachfront

In-room safe, desk, laptop workspace, free WiFi

Junior Suite Beachfront

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Bathrobes
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 81 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite Sea View

In-room safe, desk, laptop workspace, free WiFi

Senior Suite Sea View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
  • 81 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite (Kids Included)

Balcony view

Deluxe Suite (Kids Included)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Beachfront (Kids Included)

In-room safe, desk, laptop workspace, free WiFi

Deluxe Suite, Beachfront (Kids Included)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
  • 62 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite

Balcony view

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Bathrobes
Hair dryer
Eco-friendly toiletries
  • 62 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Garden View

In-room safe, desk, laptop workspace, free WiFi

Junior Suite Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Suite Beach Front

Ocean Suite Beach Front | In-room safe, desk, laptop workspace, free WiFi

Ocean Suite Beach Front

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Beachfront Suite

In-room safe, desk, laptop workspace, free WiFi

Deluxe Beachfront Suite

Highlights

Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • 62 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Senior Suite Garden View

Balcony view

Senior Suite Garden View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
  • 81 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, Sea View (Kids Included)

In-room safe, desk, laptop workspace, free WiFi

Deluxe Suite, Sea View (Kids Included)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Pillow menu
Ceiling fan
Separate bedroom
Bathrobes
Hair dryer
  • 62 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Map
Coastal Road, Bel Ombre, Bel Ombre

What's nearby

  • Heritage Golf Club - 5 min walk - 0.4 km
  • La Prairie Beach - 9 min drive - 5.0 km
  • Saint Felix Public Beach - 11 min drive - 6.5 km
  • Chamarel Falls - 21 min drive - 15.6 km
  • Seven Coloured Earths - 22 min drive - 16.7 km

Getting around

  • Sir Seewoosagur Ramgoolam Intl. Airport (MRU) - 61 min drive

Restaurants

  • ‪C Beach Club - ‬9 min walk
  • ‪Le Palmier A Le Telfair Golf & Spa Resort - ‬1 min walk
  • ‪Le Château De Bel Ombre - ‬7 min walk
  • ‪Rum Shed - ‬8 min drive
  • ‪Le Chamarel Restaurant - ‬17 min drive

About this property

Heritage Le Telfair Golf & Wellness Resort

Luxury boutique resort in the historical district
A golf course, a terrace, and mini golf are just a few of the amenities provided at Heritage Le Telfair Golf & Wellness Resort. With a white sand beach, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a body treatment, a facial, or a massage at the onsite spa. The gym offers Pilates classes and fitness classes; other things to do include beach volleyball, sailing, and windsurfing. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Bike rentals, tennis courts, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 158 rooms boast comforts such as pillow menus and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, showers, and hair dryers
  • Coffee/tea makers, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at Heritage Le Telfair Golf & Wellness Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • ANNABELLAS
  • GINJA
  • HERITAGE C BEACH CLUB
  • HERITAGE LE CHATEAU
  • LE PALMIER

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf lessons
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 2:00 PM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 35 per person (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number C07063584

We should mention

This property does not have elevators
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Heritage Telfair
Heritage Telfair Golf
Heritage Telfair Golf Bel Ombre
Heritage Telfair Golf Resort
Heritage Telfair Golf Resort Bel Ombre
Heritage Le Telfair Golf & Spa Resort Mauritius/Bel Ombre
Heritage Le Telfair Golf And Spa Resort
Heritage Le Telfair Golf Hotel Bel Ombre
Hotel Le Telfair
Le Telfair Hotel
Heritage Telfair Golf Wellness Resort Bel Ombre
Heritage Telfair Golf Wellness Resort
Heritage Telfair Golf Wellness Bel Ombre
Heritage Telfair Golf Wellness
Heritage Le Telfair Golf Wellness Resort
Heritage Telfair Wellness
Heritage Le Telfair & Wellness
Heritage Le Telfair Golf & Wellness Resort Resort
Heritage Le Telfair Golf & Wellness Resort Bel Ombre
Heritage Le Telfair Golf & Wellness Resort Resort Bel Ombre

Frequently asked questions

Does Heritage Le Telfair Golf & Wellness Resort have a pool?

Yes, this property has an outdoor pool.

Is Heritage Le Telfair Golf & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heritage Le Telfair Golf & Wellness Resort?

Self parking and valet parking are free at this property.

What time is check-in at Heritage Le Telfair Golf & Wellness Resort?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Heritage Le Telfair Golf & Wellness Resort?

Check-out is at noon.

Does Heritage Le Telfair Golf & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 35 per person applies.

Are there all-inclusive benefits at Heritage Le Telfair Golf & Wellness Resort?

Some rate plans available at this resort are all-inclusive.

Where is Heritage Le Telfair Golf & Wellness Resort located?

Located in Bel Ombre, this beachfront resort is in the historical district and within a 15-minute walk of Heritage Golf Club and Bel Ombre Beach. La Prairie Beach and Black River Gorges National Park are also within 3 mi (5 km).

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Heritage Le Telfair Golf & Wellness Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 168 out of 233 reviews
Rating 8 - Good. 42 out of 233 reviews
Rating 6 - Okay. 13 out of 233 reviews
Rating 4 - Poor. 6 out of 233 reviews
Rating 2 - Terrible. 4 out of 233 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
What an amazing place and the staff are fantastic. We would strongly recommend this hotel.
Stayed 12 nights in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time; staff were incredibly hospitable and friendly. Only wish I could have stayed longer! Would definitely recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great two weeks here at Le Telfair. Spa facilities were excellent. I have enjoyed the best massage and reiki treatments. Staff here work hard and are always friendly and helpful. We have loved it.
Stayed 14 nights in Mar 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with adults only pool and dining areas.
Stayed 3 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded expectations
Stayed 7 nights in Nov 2024

10/10 Excellent

Emma Charlotte

Incredible stay for our honeymoon
Stayed 6 nights in Nov 2023

10/10 Excellent

Kenana Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing beach. Best service, kids club is amazing and made our trip. Definitely recommend to stay here whe you are in Mauritius.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff and beautiful resort

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with many activities and dining options. Le Château restaurant is a masterpiece.
Stayed 4 nights in Aug 2023

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymooners

One of the best hotels at Mauritius. Highly recommended for couples and family All staff ready to help you
Stayed 4 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel with Perfect service
Stayed 10 nights in Jul 2023

10/10 Excellent

Champa

Liked: Amenities
The resort was excellent and all staff was helpful and friendly Melvin was very helpful Anne Marie was excellent with her cleaning our room
Stayed 9 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Beautiful settings and location, infrastructure in good shape, but service clearly not at the expected level. Complex and little. Slur added by the butler service supposed to help navigating through the different restaurants options. Hygiene and cleaning to be improved. Much better service at other hotel of same category
Stayed 13 nights in Nov 2024

10/10 Excellent

Amara-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever, I loved absolutely everything. We booked all-inclusive which was really worth it given that the restaurants were quite pricey. The food was superb, staff at hotel super friendly, lots and lots of activities to keep you busy, including tennis, paddle, table tennis, volleyball, basketball, pedal boat, kayak, kite, spa with hamam and sauna and of course the golf course. Most activities were included in the all-inclusive package. We will be back!
Stayed 13 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome from my host Alan who was able to organise my golf, dinner bookings and other excursions very effectively. Excellent ambassador for the hotel - always on hand if anything was required: The hotel itself was excellent-exceeded my expectations and even the style and layout help you to switch off and lift your spirits. The beachfront junior suite was a perfect choice tor accommodation: I thoroughly enjoyed my week here. A peaceful, beachfront locations with plenty of activities on offer and excellent food and wine to enjoy. Would recommend a stay at Le Telfair to friends and family and encourage them to make good use of the golf while they are here.
Stayed 7 nights in Sep 2024

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights with 2 kids. We have stayed in about 6 resorts now in Mauritius and heritage telfair is the best in all aspects so far.
Stayed 5 nights in Jan 2023

10/10 Excellent

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An wonderful luxury resort on the south west coast of Mauritius. My wife and I stayed for
Stayed 7 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to relax

Beautiful resort overlooking the sea. Quite spacious and well designed. Several good restaurants to choose from all with different styles, 3 swimming pools, some sailing boats etc to use, a basic spa and some tennis courts. Service generally helpful. Nice place to spend a few days relaxing and feeling pampered.
Stayed 5 nights in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run friendly atmosphere. Excellent setting with great amenities. Couldn’t fault the dining options, we ate at all their restaurants & tried 3 of their ones on offer next door at Awali. Activities on offer were varied & interesting (men enjoyed their golf). We’ve previously been to Mauritius 7 times before but never to this hotel, it’s up their as one of our favourites.
Stayed 10 nights in Jan 2023

10/10 Excellent

Manchandan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time with our two children at Heritage Le Telfair. Kids club and babysitting services were great. We managed to get an evening to ourselves at the adults only Indian restaurant where chef Harry Singh cooked up a delicious meal. Having Josh as our personal butler was fantastic, he ensured our every request was fulfilled without delay. Service in the restaurants and around the pool became a little slow as the resort became busier, so that could be an area for improvement.
Stayed 9 nights in Mar 2024

6/10 Okay

Kalesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great Hotel, Not So Great Staff

The hotel is optimally located within walk-diatance to Manhattan's Time Square. The facilities were very new. However, check-in was unpleasant and the staff was not very friendly. Same for check-out: when i asked for late check-out (and expressed willingness to pay). The reception staff made me feel unwelcomed. Otherwise, i enjoyed the hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Heiko

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a beautiful surrounding; golf course outstanding; staff very well trained and customer oriented, however sometimes the last 5 percent in executing the service on the level of a leading hotel of a world is missing ; complaint management in all areas however excellent; different restaurants, vegetarian options could be in some places broader and more tasty; most of water sports and green fee included, which makes it convenient for the guest; very nice daily yoga classes and activity programs as well as an excellent equipped gym; also mountain bikes available, I did a nice ride up to Le Mourne. Coastal area around Bel Ombré with strong currents at this time of the year, I perceived the coast and beeches at the west coast around Le Mourne more beautiful, but that’s my personal view.
Stayed 5 nights in Jun 2023

10/10 Excellent

Farai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled as a family with a toddler and 4 adults and we all managed to find things to do. I would recommend taking the AI package and if possible do 7 nights as there is a lot to do at the resort and the island. The attention to details down to slippers for the toddler was wonderful. The staff is very helpful and credit to our the young lady looking after our group Sharmine, she managed to keep track of the group and tried to make sure we got to try as much as we could with the kids and also as adults. If you decide to take trip to town Widley is ther person he is amazing and very knowledgeable about the island and made our outing one to remember. Would I return? yes, is it children of all ages friendly? Yes.
Stayed 5 nights in Aug 2022

4/10 Poor

Geoffrey

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
My wife and I stayed here for 7 nights in February after having seen some recent press highlighting the hotel and new golf course. For context we stayed at The One & Only Saint Geran last year and have had 4 visits to Contance Belle Mare Plage over the last few years. The short review is that the Telfair is not a 5* hotel, it’s really a 3* at best. The hotel itself is pretty however good and service completely let it down. The food quality across all the restaurants, except the Chateau, is poor and no where near Belle Mare despite it being more expensive. The service is even worse with staff seemingly trying to avoid getting their attention, forgetting orders and being totally confused, and even on an occasion being rude. The guest rooms are perfectly good, slightly old but clean and spacious, and the golf courses are good fun. If you don’t care about food/service and just want to play golf and swim in a pool then the Telfair may be fine for you.
Stayed 7 nights in Feb 2024

2/10 Terrible

Giuliana

Liked: Cleanliness
Disliked: Staff & service, amenities
I wrote ahead of time with the request of a room in a quiet area. Request was completely ignored, they assigned one just next to the main restaurant. We asked to be moved, but final room was next to the kitchen. As we do not use WhattsApp, they could not give us right away the program of the activities. Our resident host, after several reminders and complaints, provided us with a printed version only 3 DAYS after. The service at the main restaurant was chaotic, rude, and felt like a hostel service with waiters just hanging around watching their phones and leaving guests to remove their empty plates to go on with their meal. The beach is very windy. On the side of the C Club restaurant, the towels they give to guest are in the worst conditions and have to be returned by 5PM. The worst part is that after the dinner at one of the restaurants of the Le Telfair (we were in half board and ate and drank only at at the property) of the 3rd night I got food poisoning. The next day I was feeling so bad (emesis, diarrhea, besides fever, we had to call in the hotel doctor, who diagnosed ACUTE GRASTROENTERITIS, gave me an injection and prescribed several me medicaments. The hotel - besides lifting two days meal cost for one person from the final bill (which moreover was wrong with charges of food we did not consume and which did not lifted the costs of two dree drinks as by booking) - has denied any responsibility and refused to pay any compensation.
Stayed 7 nights in Nov 2024