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"The customer service was great"

"Property is excellent but we never feel safe in Luton lots of beggars and drunks and gangs of youths "

"Convenient to airport and great amenities. Lovely breakfast."

"The hotel was in a great location very close to the train station - it was raining when we arrived so we were glad about that! Staff were helpful and friendly and check in & check out was very quick and efficient. We had a room on the 4th floor - very clean with tea & coffee making facility, hairdryer, great TV and comfy bed. The bathroom was a bit different - bit like being on a cruise ship as it was more of a "pod" than an actual room. That said it had good toiletries and nice towels although we thought the shower was a bit basic. We feel it could have done with a separate hand towel though as once you'd used both bath towels you had to keep using damp towels until the next day! The restaurant staff were excellent - nothing was too much trouble. Plenty of food choices at the breakfast buffet but depending what time you arrived some of the hot food was a bit lukewarm. We enjoyed out 4 night stay at the Ibis and enjoyed our first visit to Cambridge."

"Everybody very welcoming. Place really clean and breakfast really good. Will be revisiting. Love the neatness of bathroom/toilet and toiletries really nice."

"It was a grear hotel "

"There was nothing to dislike about the hotel ! For us it was absolutely amazing, perfect , The whole experience was absolutely great ! Big thank you to Geri and all his amazing staff for making my Daughter Lisa and our lovely friend who met us at the hotel soo very welcome "

"very comfortable, great location, very modern feel. would definitely stay again. the only caveat being you have to book the car park through an app. when we came back late on Friday, there was only one space left, and not in the Hyatt area. this was a little unsettling."

"The Swan Hotel in Bedford was beautiful the bedroom and bathroom was very clean, there was tea & coffee in the rooms, shower gel and shampoo in the bathroom provided. The Spa was amazing with all different well-being jets in the pool and the steam and Finish rooms were great. I really recommend you try the Spa at this lovely hotel and the amazing Anna's afternoon tea in all 10/10👍"