"We were arriving about 6:30 pm. Received an email that the front desk was only open until 6 but they would leave our room key and instructions in an envelope in a lock box. When we arrived, the lock box was open and nothing was in it. There was a number to call for after hours help, so I called it. The answering service took my number and said that someone would call me back ASAP. (I also emailed through their website and left voicemails on numerous mailboxes.)
Finally, at 7:45, I got a...
"We were arriving about 6:30 pm. Received an email that the front desk was only open until 6 but they would leave our room key and instructions in an envelope in a lock box. When we arrived, the lock box was open and nothing was in it. There was a number to call for after hours help, so I called it. The answering service took my number and said that someone would call me back ASAP. (I also emailed through their website and left voicemails on numerous mailboxes.)
Finally, at 7:45, I got a...
Lewis