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"The hotel was not as advertised on the hotels.com website. Did not know there would be a self check-in with no idea what to do upon arrival. Fortunately, there were people coming out of the hotel and this enabled us to get into the locked lobby. Otherwise, we would have been left stranded outside with no communication or direction. The reported instructions for how to access this hotel came 90 minutes after we were already heading up to our rooms. As we stood in the lobby trying to figure out how to check in with no staff, it became very frustrating. When we reached someone on the lobby desk phone, we were then put on hold for 25 minutes. This caused more frustration. Had we known this was an unstaffed hotel, we would have chosen some other location. Fortunately, for others who were also having the same experience and didn't know how to access an unstaffed hotel, we were also coming out of the lobby, and kindly let them in so they could go through the experience we just had. You even had to make your own room key. Rooms were good, but overall, not a good experience after a day of traveling."

"Nice hotel , free parking , rooms are clean , bed is comfy , has everything I need , great that there's a rail station close by so I can visit Lyon easily enough.would visit again."

"Easy location and comfortable stay for one night to attend Jazz à Vienne. Was able to work easily for the afternoon from the desk in the room. Small room but had everything needed. Staff were very friendly and helpful too."

"We enjoyed our stalls at the Grand Poste Hotel - the staff were really helpful and friendly, the hotel itself was a charming building with lovely decor, the room was very clean and comfortable. The location was perfect, very easy to go out and explore Vienne, we had a great time seeing jazz around the city at night, a magical experience."

"Passage d’une nuit dans cet hotel propre, bonne literie et personnel sympathique. Si je dois revenir au festival de Vienne j’y séjournerai a nouveau."

"You know whatnya getting with an IBIS... clean comfortable and friendly staff "

"Très bien"

"Not sure why some gave so so reviews. I thought hotel in good condition. Good value. Good ac. Good cycle storage. Friendly staff. "

"Our 3rd stay here en route to Spain with our dog. Dog friendly room and restaurant. Great food and service. Convenient location just off motorway."