"Very clean and helpful staff"

"Ok"

"Unsafe and unsanitary"

"The general manager went above and beyond normal duties to contact me about an AC outage at the hotel and rebook me at another nearby property for the first of two nights. This was downtown NYC and the hotels were walking distance from each other. The substitute hotel was identical to the original, very nice, and I was able to move into the original hotel the next morning when the AC was fully operational. He earned a customer for life! Great service and the hotels were very clean and...