Find Hotel with a Concierge in Baztan

"The air conditioner wasn’t working (I also fully admit I may have been too tired to figure out the remote) so the room was a little hot but otherwise everything was PERFECT, thank you so much!"

"Pleasant throughout. Well mannered staff. Treated our dog as an equally valid guest. Staff were attentive at all times. Whoever was on duty at 21.30 last night was a complete gem. Breakfast is a feast of choice and flavour. A treat. "

"The staff who met us by our car, after easily entering the lot to park, was professional and informative and even joyful. The front desk arranged our dining. The restaurant and bar were lovely. We won’t bother considering other accommodations in Biarritz in the future!"

"We were allocated room 127 which was close to the open atrium leading to reception and above the hotel's restaurant. We could hear the dull thud of techno music from our room which is not what we paid for. I went to reception to ask when it would cease and I was advised that it would "be soon". At 10:00 pm, I wnt back to reception to say that I could still hear the music and was advised that it had been turned down but I advised the receptionist that I could still hear it from my room. The receptionist allocated me a different room away from the noise. I did not need to move my luggage until I left the hotel the next day. So although my initial experience was not good, the hotel did their best to rectify the issue as best they could. So, I have awarded them 5 stars because the outcome was very satisfactory."

"Friendly Staff, good location to the town"

"Could have done with power points next to the bed "

"Initially we were not told that we should reserve for parking, so finding where we were to park was confusing; however, the lot was fine and we were charged 2 euros! The hotel is a design dream. Crazy that you can see into the bathroom, but it works. The club on the top floor is fun with a great view of the city. The staff is very patient and friendly."