"Second time staying there. Great location if you are in downtown Miami, but more importantly, staff was very helpful. My daughter left her bag with wallet and keys, and the hotel retrieved it. In this day and age, it's refreshing to stay at a place where the staff is honest and helpful. Rooms are very large, and they have everything you need including a full kitchen. but we ate at the poolside restaurant/bar and the food was great. Thank you to the team at the Elsner."

"Le personnel est tres serviable et aidant. La chambre aurait pu être plus propre."

"Great so fun"

"The staff at The Gates Hotel were friendly, welcoming, and did their best to help throughout my stay. Unfortunately, I was disappointed that several amenities advertised by the hotel were not actually available or accessible during my visit. While the customer service was good, the overall experience fell short of expectations because of the missing amenities. I hope the hotel improves communication about what is and isn’t available so guests can plan accordingly."

"We stayed in a room with a pull-out couch, but the couch was so uncomfortable that nobody could sleep on it. When we pulled it out and prepared the sleeping area, we discovered a dead cockroach on the bed. As a result, our family ended up sleeping together in the main bed. The room itself appeared poorly maintained. The wallpaper was peeling off the walls, and there were several maintenance issues in the bathroom. The shower temperature was difficult to control because the handle was loose and...

"We love this hotel! We stay in a bungalow right by the pool and always have an amazing stay!"