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"This would be remembered as one of the most pleasant stay we had because of the Sapa Square staff, during our few days April 2026 stay, led by Jayce their front desk main man. Jayce just went beyond the service of what was expected, I remember my buddy lost a pair of Gucci prescription glasses at the mountains in Fancipan , Jayce went out of his way communicating with Fancipan Starbucks lost and found, and there indeed we found the eyeglasses and Jayce even went on arranging the return of the lost item for the owner and the person who found the eyeglasses. With Jayce he talk with good command of English and immediately makes you feel that you are going to be taken care of. We felt comfortable dealing with Jayce, and he’s been our go to guy whenever we need guides on Sapa tours , activities, transport, foods, currency exchanges and others. He is a natural of customer service. We highly consider coming back at Hotel Sapa Square because of services we experienced with Jayce."

"Clean, well-equipped room and consistently friendly, helpful staff, especially at the restaurants. The only drawbacks were a damp, musty smell in the lift and room, and only one lift seemed to be working. Despite this, the service and beautiful mountain views make it a stay I would still recommend."

"Everything was good "

"This hotel is amazing in Sapa. Views are stunning "

"It was good for the price. Staff was accommodating."

"The room we stayed in needed lots of touch ups. The bathroom water and sink had issues but they resolved it, but the bath mat was not clean and overall did not feel clean in this bathroom. Free all you can eat breakfast was good, lots of options and healthy choices including fresh fruit and salads. If it were cleaner I wouldn’t mind staying here again though it wouldn’t be my first choice. "

"A really good boutique hotel run with attention to details and great service - reception by Martin 👍"

"Staff Katie in particular excellent stunning view from the pool and from our balcony was stunning breakfast very good"

"Perfect view and stay."