Find all hotels by Petit Palace in Basauri from SAR 397

"This is a lovely hotel in a good location. The room was well appointed and comfortable. The only small issue we had was that there was no place (shelf, cubby, etc.) in the shower at all to place things. Shavers, bars of soap, mirrors all had to be put on the flooe of the shower. The breakfast was quite good and all of the staff could not have been nicer and more helpful."

"Only stayed for 1 night but really comfortable bed and nice room. Good location for everything!"

"The breakfast was average, the bacon and scrambled egg were not good and there was only one coffee machine working. "

"Perfect location for a day trip to the Guggenheim Bilbao. I loved the Honest Bar concept and comfortable lounge. The room is small but quite nice and the window opened for fresh air!"

"Large spacious room and friendly staff with excellent English. Hotel was a short walk into the historic district and we appreciated the large car park on site (decent sized spaces for those with larger cars). "

"The room and communal areas were spotless. We didnt use the spa or breakfast facilities so can't comment on those. Our only regret was that we didn't go for a room with a view and had a room at the back which faced the wall and was a bit dark. Also, would be great if the skybar was open a bit later and was a bit bigger as it did get crowded and the bar downstairs wasnt open. Staff were friendly and helpful and the hotel has a fantastic location for exploring Bilbao."

"Great staff"

"Roof terrace is useless and staff not very helpful."

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "