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"Overall the location is great. I was a little taken aback when the receptionist said I shouldn't have walked away from the automatic kiosk after it said there were no rooms available, even though I had a reservation. It appeared no one was able to use the kiosks to successfully check-in. I also wish the tubs were a little more accommodating, they're pitched like a black diamond ski slope. All in all, the location is perfect for early flights. One of my top 5 airport hotels!"

"I like everything "

"Very quiet and relaxing place with a nice view to the Plöner See. We were very impressed with the wellness facilities (swimming, sauna, massage)."

"No expectations when I booked it "

"Great value and very comfortable. Good shower. Only negative was it was a little distant from sites."

"I had a comfortable basement en-suite twin room for use as a single room. The bedroom had a comfortable single bed for my use. It had a large washbasin and large mirror in front of it. There was a writing desk with chair. The desk had a lamp, and phone to reception, and above the desk was a flat screen tv with remote. The beds had lights and there was a light for the room. The tiled shower room had a shower cubicle and w.c. Sufficient towels, toilet rolls, paper tissues, and shower/ hand gel dispensers were provided. The bedroom and hotel entrance could be accessed with an electronic keycard. My only problem was that most days, the hot water from the tap was barely warm The buffet - style breakfast was more than adequate and cost 10 Euros. Please note that the reception desk is NOT manned late in the evening or overnight. Although the hotel in Norderstedt is not strictly-speaking in Hamburg, transport is good with local buses and an affordable U-Bahn (metro/tube - style trains), also S-Bahns, buses and ferries. The Hamburg-Card for various lengths of stay provide access to public transport and give some discounts to, say, museums. These reasonably-priced cards are obtainable from ticket machines at stations by paying cash or using a payment card. "

"A new, funky hotel. An outstanding breakfast and friendly staff."

"Clean safe quiet modern hotel near airport "

"Hotel was wonderful and indeed with good service. However, reception had issues seeing that I had already paid for the room (pre-pay redeeming two free nights). I had to look for the receipt in the app and pass this on. No harm - this is what happens - but I was surprised that this even happened. First time in more than 10 years I have experienced this. Suggest Hotels.com check up with the hotel on this so that it does not happen to the next guest paying via Hotels.com. "