2/10 Terrible
Kate S.
1 February 2024
Liked: Cleanliness
Broken hot tub - scam
*HOT TUB BROKEN* Vacasa the company that manages this property, tried to SCAM me. I called beforehand asking if the hot tub was broken since I saw a new review saying it was, and the person on the phone said “there are no notes saying it is broken.” :( he knew exactly what he was doing. I asked what I should do if I get there and the hot tub is broken, he said call us not vrbo and we will get you a new place. I called, someone said they’d call the owner, I get a text from the owner saying he took the hot tub off the amenities list. I filtered my search by hot tub, this is the only reason we got a place - to have a hot tub after skiing. It sketched me out even more when my boyfriend looked at more reviews and some people said the same thing! Some say the hot tub was taken off, some say it was put back on. I have a suspicion the owner puts it on, then when someone rents it out or checks in, takes it off, and makes us seem crazy. I have gotten 30% back from an owner changing their listing on me - i will keep calling until i get someone who can see the history of the listing. And i will pursue this and get my money back. I didn’t want to ruin our last weekend together as a couple before i left for the week, on the phone for hours. I was put on hold by vrbo for 20+ min, someone finally said theyd call me back or email me, and never did. It’s like they’re in on it. Do not waste your time and mon
Kate S.
Stayed 2 nights in Jan 2024