"We had no hot water all weekend and the elevator was not working. Lighting strike a day before. We were never told about the problem before we checked in. We found out the next morning when we went to shower after we ate breakfast. I went down to let them know and the assistant GM said we are working on it. No offer to refund our money and go stay somewhere else. Next morning still no hot water. After checking out I called the company and they said we were offered a refund!!!! LIES!!!!! The...

"All the staff I encountered was so incredibly nice! They all spoke with me and my kids when we passed, even if it was just a "how's your day going?". I've stayed at other LaQuintas before and this by far is the most cleanest and up to date hotel I've been at by this chain. Would definitely stay here again!"