"Very poor service. The telephone, TV and WiFi in the room wasnt working. The staff only moved us by 11pm. Then there was no water in the entire building. Extremely poor service, not one single apology.
I asked for everything to be written down and passed onto the morning staff and manager (they dont have a night manager, unheard of for a 5☆)
In the end none of this was done and the manager apologised for the failure but claimed it was human error. I believe the failure of systems to log...
"Very poor service. The telephone, TV and WiFi in the room wasnt working. The staff only moved us by 11pm. Then there was no water in the entire building. Extremely poor service, not one single apology.
I asked for everything to be written down and passed onto the morning staff and manager (they dont have a night manager, unheard of for a 5☆)
In the end none of this was done and the manager apologised for the failure but claimed it was human error. I believe the failure of systems to log...
David