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"The staff ignored 21+ phone calls prior to check in and had the audacity to complain. The room had obviously been damaged by water, streaks of brown down the walls, ceiling tiles hanging down in the hallway. Bath spouted more water on the floor than inside the tube, with the lights flickering the whole time. Majority of the staff were rude or barely spoke English. Carpets in the leisure centre held together with tape. Basically a RUINED TRIP. I would NEVER advise anyone to stay in the hotel. There even charge Blue Badge Holders for parking. The Most disgusting place I've ever had the misfortune to stay in "

"Lovely room, good breakfast, nice staff, free parking, great swimming pool and sauna."

"The room was clean as although dated. We intended to have evening meal but when we sat in the bar/restaurant area for 10 minutes, we observed utter chaos with no leadership of staff. The Bar person was uninterested with no urgency. The bar was full of unwashed empty glasses. No way to run a bar. We left and ate elsewhere. We would not recommend this hotel."

"Good choice at breakfast. Room was comfortable and clean. Lovely large bathroom. "

"Breakfast was really nice and good supply of different items."

"Yes"

"Plenty of good off-street parking. Everything seemed in a good state of repair and it looks like a lot of work has been done to a good standard too. Comfortable and clean room for a young family. Standard buffet fare for breakfast (only small criticism is that the juices are not pleasant to drink). Friendly staff and we had a great evening meal at the Bridge restaurant (affiliated or partnered with the Westlands). We’d absolutely stay again. "

"Nice hotel, friendly staff "

"The food and staff were all excellent but the room itself was very cramped "